Privacy Policy

Privacy Policy in terms of the Protection of Personal Information Act 4 of 2013 (hereinafter the “POPI Policy”)

of

NYELETI GAME FARM (Pty) Ltd t/a KLASERIE CAMPS, trading as NZUMBA LODGE Registration number: 1992/001852/07 (hereinafter “we”, “us” or “our”)

This POPI Policy applies to you when you visit the Nzumba Lodge website or use our products or services.

1. Introduction

This POPI Policy is adopted in terms of the Protection of Personal Information Act No. 4 of 2013 (the “POPI Act”) and the Constitution of the Republic of South Africa, 1996, which provides that everyone has a right to privacy. That right includes protection against the unlawful collection, retention, dissemination and use of personal information.

The purpose of the POPI Act is, among other things, to regulate — in harmony with international standards — the processing of personal information by public and private bodies in a manner that gives effect to the right to privacy, subject to justifiable limitations aimed at protecting other rights and important interests. We respect your privacy. This POPI Policy sets out the manner in which we collect and process personal information, including its dissemination, in terms of the POPI Act.

2. Personal information

Personal information means information that — either on its own or in combination with other personal information held by us — enables you to be identified as an individual or recognised, directly or indirectly. This may include your name, date of birth, sex, postal address, email address, computer IP address, phone number, credit card number (where you pay directly), login information and technical information from the devices you use to receive our services, together with personal information obtained from or about you, directly or indirectly.

3. Manner of collection and processing

We may collect your personal information in the following ways:

3.1 Automatically through our website. When you visit our website, we automatically collect internet-usage information (including your IP address, browser details and usage data) through your browser. We may use this to display our website correctly, to track your activity on it, or for other necessary purposes.

3.2 On submission. We may ask you to provide certain identifying information (such as your first name, surname, email address and phone number) when you make an enquiry, request a booking, or otherwise submit information through our website for the first time.

3.3 Voluntarily. We may ask you to provide certain optional information on a voluntary basis so that we can render the services you instruct us to attend to — for example, dietary requirements, special requests, or details needed to plan your stay.

3.4 Consent to collection. We will obtain your consent to collect your personal information in accordance with applicable law when you provide it to us.

4. Processing — what does this entail?

Processing means the creation, generation, communication, storage and destruction of personal information. By providing your personal information to us, you acknowledge that it has been collected directly from you and you consent to its processing by us.

4.1 We will only collect personal information for a purpose consistent with the purpose for which it is required. The specific purpose will be apparent from the context in which it is requested.

4.2 We will only process personal information in a manner that is adequate, relevant and not excessive in the context of the purpose for which it is processed.

4.3 Personal information will only be processed for a purpose compatible with that for which it was collected, unless you have agreed to an alternative purpose in writing, or we are permitted to do so in terms of national legislation dealing primarily with the protection of personal information.

4.4 We will not disclose any personal information relating to you to a third party unless your prior written agreement and/or consent is obtained, or we are required to do so by law.

4.5 We will only keep your personal information for as long as is necessary to fulfil our obligations to you, unless you have given us permission to keep it longer or we are otherwise legally allowed or required to do so.

5. Your rights

You have the following rights in respect of the personal information we hold about you:

5.1 Revoke consent for direct marketing. You have the right to object to the processing of your data for direct marketing. You can opt out by clicking the “unsubscribe” link in any marketing email or newsletter you receive from us, or by informing us directly. We will action your objection free of charge and through accessible channels.

5.2 You have the right to access the personal information we hold about you.

5.3 You have the right to ask us whether or not we process your personal information, and what personal information we process.

5.4 You can request access to the personal information we hold about you by contacting us using the details set out below. We may not be able to give you access to certain personal information if doing so would unreasonably affect another person’s privacy, or if giving you access poses a serious threat to someone’s life, health or safety.

5.5 You have the right to have your personal information corrected or deleted (subject to laws that may impose mandatory retention periods).

5.6 You have the right to object to our processing of your personal information; however, we may not be able to render certain services without collecting some of your personal information.

5.7 You have the right to ask us to stop processing your personal information.

5.8 You have the right to object to any results of a processing activity conducted exclusively through automated systems.

5.9 If you have consented to receive offers from our partners or affiliates, those partners and affiliates are responsible for honouring your rights, including your right to opt out of receiving offers from them. You may at any time opt out of receiving offers from third parties by contacting us. If you had previously opted in, your personal information will cease to be transmitted to our partners from the time your request is processed.

5.10 You have the right to lodge a complaint with the Information Regulator (South Africa), whose details are:

The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 Complaints email: POPIAComplaints@inforegulator.org.za General enquiries: enquiries@inforegulator.org.za Website / eServices portal: https://inforegulator.org.za

6. Cookies

We may use standard technology to collect information about your use of our website. This technology is not able to identify individual users on its own, but allows us to collect statistics. We may use temporary or session cookies to keep track of browsing habits. A cookie is a small file placed on your device to keep a record of your interaction with the website and to facilitate user convenience. Cookies by themselves are not used to identify you personally, but may be used to compile statistics relating to use of the services offered or to provide feedback on the performance of our website. The following classes of information may be collected from users who have enabled cookies: the browser software used, IP address, and the date and time of activities while visiting the website.

If you do not wish cookies to be used to customise your interaction with our website, you can alter the way your browser handles cookies. Please note that, if you do this, certain services on this website may not be available. For full detail, see our Cookie Policy.

7. Security

We take the security of personal information seriously and do our best to comply with applicable data-protection laws. We maintain a secure server environment that uses a firewall and other security measures to prevent interference or access by outside intruders.

We will take reasonable measures to ensure the security and integrity of personal information submitted to or collected by us, but cannot be held liable for any loss or damage sustained by you as a result of unlawful access to, or dissemination of, any personal information by a third party. We have no control over, and accept no responsibility for, the privacy practices of any third-party websites to which hyperlinks may be provided.

8. Disclosure

8.1 We may share your personal information with third parties for the purpose of fulfilling our obligations to you, including with other companies or divisions within our group, with contractors who help us meet our obligations to you, or with third parties as required by applicable law.

8.2 We will require anyone with whom we share your personal information to honour this POPI Policy, wherever possible in terms of applicable law.

8.3 We may disclose personal information to third parties if required for legal reasons, such as a request from the relevant authorities or a court order.

8.4 For marketing purposes, we may disclose aggregate statistical information derived from your and other people’s personal information to our advertisers or business partners, but you will first have the right to consent to or refuse this.

8.5 Our personnel may need to disclose personal information to do their jobs, but will not do so unnecessarily.

8.6 Should a change of ownership be implemented, we may assign our rights to the personal information to the new owner.

9. General

9.1 Due to legal and other developments, we may amend this POPI Policy from time to time. The version effective at any point is indicated by the effective date in this Policy. It is your duty to remain aware of the current version of this POPI Policy.

9.2 Should you have any questions about this POPI Policy, or if you wish to exercise your rights under applicable data-protection laws and/or this POPI Policy, please contact us in writing at:

The Information Officer: Diego Crabbia Operating entity: Nyeleti Game Farm (Pty) Ltd t/a Klaserie Camps Physical address: Nyeleti Game Farm, Klaserie Private Nature Reserve, Mpumalanga, 1380 Postal address: Suite 237, Private Bag X3008, Hoedspruit, 1380 Email: diego@miningpressure.co.za General email: klaseriecamps@rawifi.co.za Tel: 011 918 4750 / 082 727 7766